Frequently Asked Questions
Everything you need to know about your beauty journey with us.
What is your return policy for opened make-up products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for delivery within 1-2 business days.
Are your beauty products cruelty-free?
We prioritize ethical sourcing and offer a wide range of cruelty-free and vegan brands. Please check the 'Specifications' tab on individual product pages for specific certifications.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make any modifications.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.